What payment types do you accept?
Do you store my payment information?
Do you offer educational discounts?
Do you offer bundle discounts?
Can I upgrade to a bundle?
Can I get an invoice for my purchase?
Can I transfer my product license to someone else?
Delivery / Installation
Do you offer physical boxed versions of your products?
What if I need to re-download products I've purchased?
What are RAR files and how do I use them?
Why does Kontakt show a 'missing files' error when loading the library?
Why does Kontakt show the library as a DEMO?
General Product Usage
What are the minimum system requirements?
How do I load the library in Kontakt?
To load a sample library in Kontakt, click the 'Files' button located in the top center of Kontakt's interface, and then click the 'Load' option, which opens a dialog box to navigate to the patch you want to load.
Another option is to drag the Kontakt patch from Finder or Windows Explorer directly into Kontakt's window.
If the sample library is a Kontakt Player instrument, you can add the instrument to your 'Libraries' tab in Kontakt, which is a convenient way to access your instruments at any time.
Finally, if the sample library isn't a Kontakt Player instrument, the Quick Load feature is a great alternative, allowing you to organize your sample libraries all in one easily accessible place.
How do I add the library to Kontakt's 'Libraries' tab?
Only Kontakt Player libraries can be added to the 'Libraries' tab. To do this, click on the 'Add Library' button and then navigate to the sample library's folder and click the 'Choose' button. After adding the sample library to your 'Libraries' tab, you can also activate it, which will open the Native Instruments Service Center. The sample library will only be able to run in a time-limited demo mode until it has been activated in the Service Center.
This does not apply to non-Kontakt Player instruments, which cannot be added to Kontakt's 'Libraries' tab.
License Agreement / Policies
Can I use the libraries in commercial works?
Can I install the libraries on multiple computers?
What is your policy for reselling libraries?
Prefer emailing our support directly? You can contact us at our support email address.